Introduction
Hitech Engineering Services is a subsidiary of HitechDigital Solutions LLP, an ISO-certified, multidisciplinary company providing business process management, engineering, and digital solutions to a global clientele.
At Hitech Engineering Services, our top priority is to ensure the utmost protection of our clients’ sensitive information, reinforcing our commitment to privacy and trust.
We implement comprehensive security measures that safeguard data from unauthorized access, breaches, and misuse, all while maintaining strict compliance with globally recognized industry standards. Our approach to data protection is built on transparency, reliability, and cutting-edge security protocols, ensuring that our clients have complete confidence in how their information is managed.
As a leader in engineering services, we recognize the unique challenges of protecting not just traditional data assets but also models, drawings and derived insights. Our security framework extends to these specialized assets while maintaining our core commitment to data protection.
Transparency is at the core of our data security framework. We believe in open communication about how we handle, process, and secure data, ensuring that our clients always remain informed and in control. By upholding stringent confidentiality policies and best practices, we continuously reinforce trust and accountability in all our operations.
What Data We Collect and Why
As a leading global provider of engineering services, Hitech Engineering Services collects and processes data to improve service delivery, enhance user experience, and comply with legal requirements. Below is a breakdown of the data we collect and the purpose behind it:
Specific Data Points We Collect:
- Personal Information: Name, email address, phone number, mailing address
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Business Information: Company name, industry, service preferences
- Website Data: Browsing history, cookies, IP addresses, device information
- Communication Data: Emails, chat messages, and customer service interactions
- Model Artifacts: Parameters, weights, and configurations
Purpose of Data Collection
- Personal Information: To facilitate service requests, account creation, and direct communication
- Payment Information: To securely process transactions and manage billing
- Business Information: To customize services based on industry-specific needs
- Website Data: To analyze user behavior, improve website experience, and enhance security
- Communication Data: To provide customer support, respond to inquiries, and maintain service quality
Legal Basis for Data Collection
We comply with global regulations, including GDPR, CCPA, and other data protection laws. Our legal basis for collecting data includes:
- Consent: We collect and process personal data with explicit user consent
- Contractual Necessity: Data processing is required to fulfill contractual obligations to our clients
- Legal Obligation: Some data collection is required by law for tax, fraud prevention, and compliance purposes
- Legitimate Interest: Certain data is collected to enhance security, prevent fraud, and improve our services
- Research and Development: Data collection necessary for improving our analytical models and algorithms
Data Protection Measures
Hitech Engineering Services employs a combination of technical, physical, and organizational security measures to ensure the confidentiality, integrity, and availability of client data. We implement robust security protocols to protect data at all stages:
Security Measures
- Encryption: All data is encrypted using AES-256 for storage and SSL/TLS for transmission
- Access Controls: Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) prevent unauthorized access
- Data Masking & Anonymization: Sensitive data is anonymized or masked where necessary
- Secure Storage & Backup: Regularly scheduled encrypted backups ensure data integrity and recovery in case of emergencies
- Custom-Bonded Offices & Random Checks: All our offices and production facilities are custom-bonded, with random security checks conducted to ensure compliance
- Data Minimization: We collect only the necessary data required for service functionality, ensuring minimal data exposure
- Regular Security Audits & Penetration Testing: We conduct frequent security assessments to identify and mitigate vulnerabilities
- Secure Storage: Data is stored on secure servers with robust security frameworks, including cloud storage providers with industry-leading safeguards
Physical Security Measures
- Restricted Access to Facilities: Unauthorized personnel are strictly prohibited from entering Hi-Tech premises
- On-Site Security Personnel: Adequate security staff are stationed to guard property and enforce security policies
- Document Storage Protection: All sensitive document storage areas are well-secured and monitored
- Controlled Movement Within Premises: Employee access is restricted to their designated work areas and is time-regulated
- Secure Entry & Exit of Materials: No materials (physical or digital) may be brought into or removed from the premises without prior written permission
- Secure Computing Facilities: Dedicated, access-controlled areas for high-performance computing and model training
- Environmental Controls: Maintained temperature and humidity controls for computing equipment
- Backup Power Systems: Uninterrupted power supply for critical computing infrastructure
Data Retention Policy
We retain data only for as long as it is necessary to fulfill our legal, contractual, and operational obligations:
- Active Use: Data is actively maintained for operational and transactional purposes
- Retention Period: Data retention policies align with industry standards and regulatory requirements
- Secure Disposal: Once the retention period expires or data is no longer needed, we securely delete or anonymize it to prevent misuse
- Analytical Results: Retention of analytical outputs based on contractual requirements and business needs
Third-Party Sharing
We prioritize client privacy and share data only with trusted third parties when necessary:
- Third-Party Service Providers: This includes payment processors, analytics providers, and cloud hosting services
- Strict Data Processing Agreements (DPAs): We have contractual agreements ensuring these partners adhere to the highest security standards
- No Unauthorized Sharing: We do not sell or share client data with advertisers or unauthorized third parties
- Legal Compliance: We will only share data with law enforcement or regulatory bodies when legally required and will notify clients where permissible
- Computing Resources: Cloud computing providers are carefully selected and monitored for security compliance
Employee Training
Our employees undergo continuous security awareness and data privacy training to mitigate potential risks:
- Regular Training Programs: Employees are educated on the latest data security threats and best practices
- Access Management: Staff access is strictly regulated based on job roles to minimize exposure
- Confidentiality Agreements: All employees sign confidentiality and non-disclosure agreements as part of our compliance strategy
- Security Best Practices: Regular updates on emerging threats and protection measures
Compliance & Certifications
We adhere to internationally recognized data protection standards:
- GDPR (General Data Protection Regulation): Ensuring compliance with European clients
- HIPAA (Health Insurance Portability and Accountability Act): Protecting sensitive healthcare data
- ISO/IEC 27001: Certifying our commitment to information security management
- SOC 2 Compliance: Demonstrating secure handling of customer data
- Cloud Security Certifications: Maintaining compliance for cloud-based operations
Confidentiality Policies
Our confidentiality framework includes:
- Non-Disclosure Agreements (NDAs): Legally binding contracts to ensure confidentiality
- Strict Data Ownership Rules: All data and information provided by a client remain strictly confidential and are solely the property of the client
- Employee Security Training: Regular training programs to educate employees on security best practices
- Third-Party Vendor Security: Thorough security assessments for all third-party service providers handling data
- Defined Job Responsibilities: Clearly defined work responsibilities prevent unauthorized overlap and ensure accountability
- Research Confidentiality: Protection of research methodologies and findings
Incident Response & Risk Management
We proactively mitigate security threats with:
- Data Breach Response Plan: Rapid incident detection and response mechanisms
- Threat Monitoring & Penetration Testing: Regular security audits and real-time monitoring
- Advanced Firewall & Intrusion Detection Systems (IDS): Safeguarding networks from cyber threats
Client Data Handling & Retention
- Data Lifecycle Management: Clear policies on data storage, processing, and deletion
- Strict Data Disposal Policies: Once the data is approved, all raw and processed data are securely destroyed
- Secure Data Disposal Methods: Permanent and secure deletion of outdated or redundant data to prevent leaks
- Version Control: Maintained history of model versions and associated data
- Client-Specific Models: Segregated storage and handling of client-specific algorithms
Transparency & Accountability
- Clients can request access, modification, or deletion of their data
- A dedicated Data Protection Officer (DPO) ensures compliance and security adherence
- Regular Auditing: Periodic review of data handling practices
Security Awareness & Training
- Employee Security Training: Frequent training to mitigate human error and insider threats
- Cybersecurity Culture: Encouraging best security practices across the organization
- Incident Response Training: Regular drills and updates on security procedures
- Compliance Updates: Ongoing education about regulatory requirements
Contact Us:
Reach out for security concerns at privacy@hitechdigital.com.
Updates to the Policy
We may periodically update this Data Security and Confidentiality Policy to reflect changes in regulatory requirements, security enhancements, or operational improvements.
Notification of Updates:
- Any significant changes to this policy will be communicated through our website and, where applicable, via email notifications
- Clients will be informed in advance of any material modifications that impact data handling or security procedures
- We review our policy annually or when regulatory changes occur
- Model security updates will be specifically communicated
- Algorithm protection measures will be regularly reviewed and updated
Effective Date:
- This policy was last updated on 1st January 2025
- The latest version of this document will always be available on our official website.
